Frequently Asked Questions

CNEEDS-related

How long have you been in business?

Proudly 23 years and counting.

What kind of services do you provide?

We offer a wide range of service packages that can vary in scope, complexity, and cost depending on the needs and budget of our clients.

Where are you located?

1221 Bowers St
P.O. Box #472
Birmingham, MI | 48012

Do you accept offshore clients?

Yes, we do!

Are you certified or licensed in any way?
What industries do you support?

Medical Services
Insurance & Accounting
Telecommunications
Legal

Do you offer on-site and off-site services?

Yes, we offer both, on-site as well as remote services. Our team of experts can meet your business needs wherever needed whenever needed.

What types of plans do you have available?

Service-related

What are managed IT services?

Managed IT services are services that are provided by a third-party company that specializes in managing IT infrastructure and systems, typically on a subscription basis. These services can include managing network infrastructure, servers, storage, and security.

What size of company can benefit from MSP?

Businesses of any size can benefit from MSP services.

What is the difference between outsourcing and managed IT services?

The main difference between outsourcing and managed IT services is that with outsourcing, a company outsources the management of its IT services to a third-party provider, whereas with managed IT services, a company manages its own IT services.

Why does my business need professional IT services?

There are many reasons why your business might need professional IT services. IT can help your business become more efficient and organized and can also help protect your data and systems from potential threats. IT services can also help you manage and understand the ever-changing landscape of technology and can provide support and advice when you need it most. Perhaps you need help setting up or maintaining your computer network. Maybe you need someone to manage your website or develop custom software for your business. Whatever the reason, professional IT services can help improve your business operations and increase your bottom line.

How much do managed IT services typically cost?

Packages vary from client to client, project to project. We offer different levels of support depending on the needs of your business. We tailor our services to meet the specific needs and budget of our clients.

Is your company insured against data theft, loss, and other risks?
Is my confidential data safe when handed to you?

Yes, your confidential data is safe with us. We have a variety of physical, technical and organizational safeguards in place to protect your confidential data from unauthorized access and disclosure.

Support-related

How do you handle emergency technical issues?

Our 24/7 helpdesk support ensures that our clients never face a downtime or a block. Our on-call technical support makes sure your technical issues are resolved even if reported outside of regular business hours. We also utilize 24/7 alerting and monitoring tools to ensure that your network is secure even when idle.

Do you have an IT ticket-system?

Coming soon!! For now, calling our IT helpdesk is the best way to get things done fast.

How do I get started?

Call us to book a 30-minute assessment.

Or

Fill in some basic information about your company and your nature of business, and any issues that you are currently facing with your systems using the contact us form.

A member of our team will get back to you at an earliest.

Didn't find your answer?

Send us your query